FAQ

General and precautionary instructions

• An automatic watch has a movement that contains a spring that is manipulated by movement (and/or winding). A tensioned spring provides the energy (by releasing its tension) that powers the mechanism. More info here.
• Your FLORIJN is a mechanical timepiece consisting of screws, cogs, springs et cetera. Please take this into account during use!
• If your FLORIJN is not wound up for 24-48 hours (the power reserve of your FLORIJN is about 40 hours), the watch will stop.
• Always wind a mechanical watch clockwise.
• Do not wind the watch while it is on your wrist. Winding it when wearing it increase the chance of damage to the mechanism.
• Avoid contact with chemical products.
• Avoid exposing the watch to firm bumps and shocks, such as during sports like tennis, golf, hockey or activities such as sawing, hammering, drilling, vibrating and/or other activities that cause bumps and shocks.
• In addition, we recommend that you don’t expose the watch to extreme temperature differences.
• If you regularly expose your watch to water, we recommend that you have your watch tested annually for water resistance.
• Always ensure that the screw/crown remains closed whilst wearing.
• The crown can be unscrewed. The date can be adjusted once you hear the first click after gently pulling the crown out.
• At the second click you can adjust the time.
• NOTE: only adjust the date when the time is between 4 and 8 hours.
• Push the crown back with a twist and gently tighten it. Do not force it or you will damage the screw thread.
• You should not adjust the date while wearing the watch. Take it off before you unscrew the crown.
• Keep away from magnets. This applies to all watches, not just your FLORIJN.
• Take a mechanical watch to a professional to clean the mechanism and to check the watch every three to five years.
• Please contact us for advice regarding a professional in your area.

Warranty

Your FLORIJN comes with 2 year warranty. But there are a number of things that are not covered by the warranty:

• Watch glass
• Watch strap and clasp
• Water damage caused by large temperature differences or an opened crown
• Water damage caused by not observing the specific water resistance of the watch
• All defects caused by human activity and not covered by manufacturing defects
• Actions which are not covered by warranty for obvious reasons (dropping, severe shocks, magnetic influences, chemical products et cetera)
• Only have your watch repaired by a professional jeweller or watch maker. Do not open the watch yourself as this will void the warranty.
• Observe the precaution instructions. Not observing these may lead to the warranty being void.

Exchanging & Returning

Not entirely satisfied with your purchase? You can return the watch with the following items:

• The original box
• The original warranty certificate
• A covering letter with the reason for returning (optional)
• Shipping costs for exchanging or returning are to be borne by you. The amount due will be refunded to your bank account on the day the article is returned to us. Should this not be the case, please contact customer service as soon as possible. Settlement shall take place through the selling party/retailer (in this case horlogedomein.nl).

Privacy Statement

• FLORIJN Watches respects the privacy of all users of its website and ensures that the personal information you provide us with is treated confidentially. We use your details to process the orders as quickly and as easily as possible. Any further details will only be used with your permission. FLORIJN Watches will not sell your personal details to any third parties and will only make this information available to third parties who are involved in processing your order.
• FLORIJN Watches uses collected client details to provide the following services:
• If you place an order or you make an inquiry, we need your name, email address, delivery address and possibly payment details in order to process your enquiry and keep you informed of its status.
• Details about the use of our website and the feedback we get from our visitors help us to further develop and improve our website.
• If you decide to write a review, you can choose to add your name or other personal details. We want to know the opinions of our visitors, but we reserve the right not to publish any contributions that do not meet the requirements of our website.
• If you respond to a promotion or contest, we ask you for your name, address and email address. We use these details to conduct the promotion, to announce the winner(s) and to measure the response as part of our marketing activities.
• See our privacy statement here.

FLORIJN Watches does not sell your details

FLORIJN Watches will not sell your personal details to any third parties and will only make this information available to third parties who are involved in processing your order. Our employees and any third parties commissioned by us are obliged to respect the confidentiality of your details.

Cookies

Cookies are small packages of information that can be stored by your browser on your computer. FLORIJN Watches uses cookies so we can recognise you when you next visit. Cookies enable us to collect information on the use of our services and improve and adapt these to the wishes of our visitors. Our cookies provide information with regard to personal identification. You can set your browser in such a way so you do not receive cookies whilst shopping at FLORIJN Watches.

Should you have any further questions regarding the FLORIJN Watches Privacy Statement, you can contact us. Our customer service will help you if you need information on your details or if you would like to change them. In case our Privacy Statement needs to be changed, you can always find the most recent information on this page.

Do you have a suggestion?

Do you have a suggestion as to how we can be of better service to you? Please let us know. We are eager to improve our service and therefore appreciate your response. Please contact us using our contact form.

Do you have a complaint?

At FLORIJN Watches we attach importance to your satisfaction! Should you nevertheless have a bad experience with our service, we would like to hear from you. You can submit your complaint to us using our contact form. You will always receive a reply to your complaint within 1 week. If you are not satisfied with our response, we will be happy to talk to you further in order to find a solution.